Rudy Project Rx Sport Reader Replacement Lens Guarantee Instructions
1 Year RX Lens Scratch Warranty To exercise our RxReaderRLG, the patient or the eyecare professional on behalf of the patient must submit the following to Rudy Project:
  • Copy of original receipt that clearly indicates the date of purchase and the name, address and phone number of the eye care professional from whom the eyewear was purchased. If your purchase was direct with Rudy Project, a copy of your invoice is required.
  • Both the Rudy Project frame and sport reader lenses must be returned to Rudy Project for the replacement of the Rx Sport Reader lenses.
  • The original sport reader lenses must be authentic.  (If there is any doubt, patients are advised to confirm with Rudy Project prior to returning their prescription eyewear to Rudy Project.)
  • A completed Rx Reader RLG form must also be included with return (found below).
Download the RxRLG Claim Form  Download PDF
Instructions For Consumers:
To activate the Rx Reader RLG, please send both the frame and prescription reader lenses to:

Rudy Project North America
ATTN: Rx Reader RLG Claims
1015 Calle Amanecer
San Clemente, CA 92673


Please make sure to place these articles in a protective box and include your completed claim form from above with name, address and daytime phone number in case we need to contat you. Please send all Rx Reader RLG packages in a traceable manner as Rudy Project is not responsible for lost packages. The determination of compliance with the terms and conditions of Rudy Project's Rx Reader RLG will be made by Rudy Project in its sole discretion.
 
Instructions For Eyecare Professionals:
To activate the Rx Reader RLG for a patient, please send both the frame and prescription lenses to:

Rudy Project North America
ATTN: Rx Reader RLG Claims
1015 Calle Amanecer
San Clemente, CA 92673


Please make sure to place these articles in a protective box and include your name, account number, address and phone number should we need to contact you. Please send all Rx RLG packages in a traceable manner as Rudy Project is not responsible for lost packages. The determination of compliance with the terms and conditions of Rudy Project's Rx RLG will be made by Rudy Project in its sole discretion.


What Happens Next?

We'll inspect your Rx Reader replacement claim upon receipt and process it accordingly. If for any reason we need to contact you during the review or replacement period, please make sure you provide your correct daytime phone number so we may do so. If we determine your Rx Reader lenses are not replaceable under our RxReaderRLG, we'll contact you to review your options at that time. Please allow up to 3 weeks from the date we receive your claim for completion of your replacement lenses. If you need to contact us for any reason during this time period, please call our customer service department at (888) 860-7597.

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